Willowbrook Dental Practice
339 Humberstone Road
Leicester, LE5 3DF

Our Pledge to You

  • You will be involved in discussions about your dental care and treatment.
  • You will get support to help you make decisions and staff will respect your privacy and dignity.
  • Before you receive any treatment you will be asked whether or not you agree to it.
  • Your personal needs will be assessed to make sure you get safe and appropriate care that supports your rights.
  • You will get the care that you and your dentist agree will make a difference to your dental health and well-being.
  • Before or after your dental care or treatment you will be advised what is best for you to eat and drink to meet your dental-health needs.
  • Staff respect your cultural background, gender, age, sexuality, religion or belief and your disability, if you have one.
  • You will be protected from abuse or the risk of abuse.
  • You will be cared for in a clean environment where you are protected from infection.
  • You will get the medicines you need, when you need them in a safe way.
  • You will be treated in a safe and accessible place. You will not be harmed by unsafe or unsuitable equipment.
  • The managers of your dental practice regularly monitor the quality of its services to make sure you receive the care you need.
  • Your personal records will be accurate and kept safe and confidential.
  • Your dental care needs are co-ordinated if you move from one dental practice to another.
  • You can complain and will be listened to and your complaint will be dealt with properly. 
  • Our dentists and dental care professionals adhere to the GDC Standards for the Dental Team.

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